Thanh Phong To
About Thanh Phong To
Thanh Phong To is an IT User Support Technician Help Desk Level 1 with extensive experience in managing network access and user accounts. He has worked at Intact since 2021 and previously held a similar role as an external consultant, along with experience in technical support at EBOX.
Work at Intact Financial Corporation
Thanh Phong To currently serves as an IT User Support Technician Help Desk Level 1 at Intact Financial Corporation. He has been in this role since 2021, contributing to the organization's IT support operations for three years. Previously, he worked as an external consultant in the same position for six months in 2021. His responsibilities include managing network access, user accounts, and providing technical support to users.
Education and Expertise
Thanh Phong To holds an IGEL Certified Professional certification, which demonstrates his proficiency in IGEL technology. He possesses programming skills in Larp, Java, and Visual Basic, enhancing his ability to address technical challenges. His expertise extends to managing user accounts and network access through tools such as Active Directory, VPN, and Oracle.
Background in Technical Support
Before joining Intact, Thanh Phong To worked at EBOX as a Technical Support Agent from 2019 to 2020. During this time, he gained valuable experience in providing technical assistance and support to clients, further developing his skills in troubleshooting and customer service.
Technical Skills and Proficiencies
Thanh Phong To is skilled in using a variety of software applications, including Azure, SharePoint, and IBM Notes. He is proficient in troubleshooting and resolving issues across multiple operating systems, including Windows, Mac, and Linux. His diverse technical skill set enables him to effectively support users and manage IT-related tasks.