Thomas Kent
About Thomas Kent
Thomas Kent is a Surveillance Specialist with extensive experience in the field, currently working at Intact in Calgary, Alberta, since 2019. He holds a Bachelor of Science in Oil and Gas Engineering from the University of Calgary and has previously held roles in various organizations, including Computer Modelling Group Ltd. and Canada Border Services Agency.
Work at Intact Financial Corporation
Thomas Kent has been employed at Intact Financial Corporation as a Surveillance Specialist since 2019. In this role, he has proposed and implemented the acquisition and piloting of dash cameras for the surveillance team, ensuring compliance with evidentiary standards. He has also facilitated bi-weekly meetings to discuss challenging files and share tactics, enhancing team collaboration. Additionally, he has led discussions with stakeholders to optimize surveillance video length, which has reduced manual work for coordinators. Kent has developed an automated system to update the master tracker, improving efficiency by consolidating trackers by 50%. He manages the Surveillance team’s inventory and ordering supplies as needed.
Previous Experience in Surveillance and Claims
Before his current role, Thomas Kent worked as a Claims Representative II at Intact from 2017 to 2019. His earlier experience includes a position at Computer Modelling Group Ltd. as Reservoir Simulation Support from 2014 to 2015. He also served as a Research Assistant at the University of Calgary in the Tomographic Imaging and Porous Media Laboratory from 2013 to 2014. Kent's diverse background includes working as an Engineer in Training at PERM Inc. in 2016 and as a Student Border Services Officer at Canada Border Services Agency from 2009 to 2012.
Education and Expertise
Thomas Kent holds a Bachelor of Science (B.Sc.) in Oil and Gas Engineering from the University of Calgary, where he studied from 2011 to 2016. He also earned a Bachelor of Arts (B.A.) in History from The University of British Columbia, completing his studies there from 2006 to 2010. His educational background provides a strong foundation for his work in surveillance and engineering, contributing to his expertise in the field.
Contributions to Team Efficiency
In his role as a Surveillance Specialist, Thomas Kent has made significant contributions to team efficiency. He organized and streamlined workflow documents, separating surveillance policy documents from workflow documentation for easier access. Kent completed a Peer coaching course to enhance his mentoring skills for junior team members. His initiatives have focused on improving operational processes and fostering collaboration within the team.