Tolulope Akano
About Tolulope Akano
Tolulope Akano is a Property Claims Adjuster II with expertise in Geographic Information System techniques and customer experience management. He has a background in Surveying and Geoinformatics from the University of Lagos and has held various roles at Intact in Canada.
Work at Intact Financial Corporation
Tolulope Akano currently serves as a Property Claims Adjuster II at Intact Financial Corporation, a position held since 2024. In this role, Akano utilizes Geographic Information System techniques to analyze geographic variables relevant to property claims. Prior to this, Akano worked as an Auto Claims Adjuster at Intact from 2023 to 2024, and as a Senior Customer Service Representative from 2022 to 2023. The experience gained in these roles has contributed to a comprehensive understanding of claims processing and customer service within the insurance industry.
Education and Expertise
Tolulope Akano studied at the University of Lagos, where he focused on Surveying and Geoinformatics, achieving a Master of Geoinformatics Technology (MGIT) from 2011 to 2013. This educational background has equipped Akano with specialized knowledge in geographic information systems. Additionally, Akano possesses expertise in customer experience management and contact center management, which enhances his effectiveness in roles that require strong customer interaction and service.
Background
Tolulope Akano has a diverse professional background in the insurance and customer service sectors. His career at Intact Financial Corporation began with a role as a Senior Customer Service Representative, followed by positions as an Auto Claims Adjuster and currently as a Property Claims Adjuster II. Throughout his career, Akano has demonstrated a commitment to improving organizational efficiency through effective customer relations practices.
Skills and Training
Akano is skilled in training junior colleagues on the use and interpretation of various mapping software, including ArcGIS, ENVI, Surfer, Idrisi, and MatLab. His ability to convey complex information in an understandable manner supports the development of his team members. Additionally, Akano demonstrates critical thinking and problem-solving skills in customer-centric environments, which are essential for addressing client needs and enhancing service delivery.