Tram Kwan
About Tram Kwan
Tram Kwan is a Personal Lines Underwriter at Intact in Edmonton, Alberta, with a background in operations management and customer satisfaction. He holds a Bachelor's degree from the University of Alberta and has accumulated extensive experience in the insurance industry since 2013.
Work at Intact Financial Corporation
Tram Kwan has been employed at Intact Financial Corporation as a Personal Lines Underwriter since 2021. In this role, she operates from Edmonton, Alberta, Canada, where she utilizes her expertise in the insurance industry to assess risks and determine appropriate coverage for clients. Her position involves evaluating insurance applications, analyzing customer needs, and providing tailored insurance solutions.
Education and Expertise
Tram Kwan studied at the University of Alberta, where she earned a Bachelor’s degree from 2004 to 2008. She furthered her education at MacEwan University for one year in 2008 to 2009. Kwan possesses expertise in Creative Problem Solving, a critical skill in the insurance sector that enables her to address complex client needs and develop effective insurance solutions.
Background in Operations Management
Tram Kwan has a strong background in Operations Management, which has contributed to her effective team leadership and process optimization skills. This experience has been beneficial in her roles within the insurance industry, where operational efficiency is essential for enhancing customer satisfaction and retention.
Previous Work Experience in Insurance
Before joining Intact Financial Corporation, Tram Kwan held several positions in the insurance sector. She worked at TD Insurance as a Team Manager from 2016 to 2018 and as an Insurance Advisor from 2013 to 2016. Additionally, she served as a Commercial and Personal Insurance Advisor at BrokerLink from 2018 to 2021. These roles allowed her to develop a comprehensive understanding of customer needs and improve customer satisfaction.
Experience at Enterprise Rent-A-Car
Tram Kwan began her career at Enterprise Rent-A-Car, where she worked as an Assistant Manager from 2010 to 2012. This role provided her with foundational experience in customer service and operations management, skills that have been applicable throughout her career in the insurance industry.