Urielle Pettang
About Urielle Pettang
Urielle Pettang is an IT Specialist based in Montreal, Quebec, Canada, with experience in customer service and project management support. She has worked at various companies, including Staples and Intact, and holds a DVS in Computing Support from ESIDEM.
Work at Intact Financial Corporation
Urielle Pettang currently serves as an IT Specialist at Intact Financial Corporation, a position she has held since 2023. In this role, she applies her technical expertise to support the company's IT infrastructure and services. Her responsibilities include troubleshooting technical issues and providing support to ensure smooth operations within the organization. This position builds on her previous experience in IT and customer service, allowing her to contribute effectively to the team.
Previous Experience at Staples
Prior to her current role, Urielle Pettang worked as an IT Specialist at Staples for a brief period in 2023. During her two months in this position, she was responsible for addressing IT-related issues and assisting customers with technology-related inquiries. This experience provided her with valuable insights into the retail technology environment and enhanced her problem-solving skills.
Background in Customer Service
Urielle Pettang has a solid background in customer service, having worked as a Customer Service Representative at IO Solutions Contact Center in 2020 for eight months. In this role, she developed strong communication skills and learned to address customer needs effectively. Her experience in customer service complements her technical skills, enabling her to provide comprehensive support in her IT roles.
Education and Expertise
Urielle Pettang studied Computing Support at ESIDEM, where she achieved a Diploma of Vocational Studies (DVS) from 2022 to 2023. This program equipped her with essential technical skills in IT support. Additionally, she completed her High School Diploma in Physical Sciences at College De La Salle Douala from 2019 to 2020. Her educational background supports her career in IT and project management.
Project Management Experience
Before her roles in IT, Urielle Pettang worked as an Assistant Project Manager at Camtel - Cameroon Telecommunications Official from 2018 to 2019. In this capacity, she supported project managers in executing strategic projects. Her experience in project management, combined with her IT skills, positions her well for future opportunities in project management and technology support.