Vaibhav Madkan
About Vaibhav Madkan
Vaibhav Madkan is a Business Analyst specializing in Workforce Operations at Intact Insurance in Toronto, Canada, where he has worked since 2018. He combines technical expertise with marketing knowledge to develop analytical solutions and enhance communication between Operations and Workforce Management.
Work at Intact Financial Corporation
Vaibhav Madkan has been employed at Intact Financial Corporation as a Business Analyst in Workforce Operations since 2018. In this role, he develops and manages analytical solutions to support reporting objectives. He ensures effective communication between Operations and Workforce Management, facilitating a collaborative work environment. His responsibilities include analyzing and forecasting inbound call projections and key performance indicators (KPIs) across various time scales. Additionally, he actively seeks opportunities to improve and automate report generation processes, enhancing operational efficiency.
Previous Experience in Business Development and Data Analysis
Prior to his current role at Intact, Vaibhav worked as a Business Development Associate at Trestor Foundation for four months in 2015. He also served as a Data Analyst at GainShare Performance Marketing from 2017 to 2018, where he applied his analytical skills to support marketing initiatives. These positions contributed to his expertise in combining technical skills with advertising and marketing knowledge, allowing him to provide valuable insights through various KPIs.
Education and Expertise
Vaibhav Madkan holds a Bachelor's degree in Computer Science and Mathematics from Guru Gobind Singh Indraprastha University, which he completed from 2009 to 2012. He furthered his education with two Post Graduate Certificates: one in Strategic Relationships Marketing from George Brown College (2014-2015) and another in Advertising Media Management from Humber College (2015-2016). This educational background equips him with a strong foundation in both technical and marketing disciplines, enhancing his capabilities in data analysis and workforce operations.
Passion for Data and Analytics
Vaibhav is passionate about data and analytics, consistently seeking to expand his knowledge of new tools and strategies. His commitment to continuous learning reflects his dedication to staying current in the field of data analysis and workforce management. This enthusiasm drives his work at Intact, where he leverages his skills to enhance reporting and operational processes.