Valerie Sherman
About Valerie Sherman
Valerie Sherman is an Accident Benefits Claims Adjuster at Intact, where she has worked since 2021. She has a background in opticianry and extensive experience in the insurance industry, focusing on customer experience and efficiency.
Work at Intact Financial Corporation
Valerie Sherman has been employed at Intact Financial Corporation since 2016, holding various positions within the organization. She currently serves as an Accident Benefits Claims Adjuster, Non-Cat II, a role she has occupied since 2021. Prior to this, she worked as an Accident Benefits Claims Adjuster, MIG II, from 2019 to 2021, and as an Accident Benefits Claims Adjuster, MIG I, from 2018 to 2019. Additionally, she gained experience as a Claims Assistant II from 2016 to 2018. Throughout her tenure at Intact, she has focused on enhancing customer experience and maintaining an efficient work ethic.
Education and Expertise
Valerie Sherman studied at Seneca College, where she completed a program in Opticianry/Ophthalmic Dispensing Optician from 2013 to 2015. She achieved the designation of Optician during this period. In addition to her education in opticianry, she has pursued further professional development by studying at The Insurance Institute of Canada, where she has been working towards the Chartered Insurance Professional designation since 2016. This educational background supports her transition from opticianry to the insurance industry.
Background in Customer Service
Before entering the insurance industry, Valerie Sherman gained valuable experience in customer service roles. She worked as a Store Manager at Steeles Bakery Ltd. for eight months in 2012, where she managed operations and customer interactions. Additionally, she served as a Camp Counsellor at Community Living Toronto from 2010 to 2012, where she developed skills in communication and teamwork. These roles contributed to her strong focus on customer experience in her current position.
Career Transition from Optician to Insurance
Valerie Sherman transitioned from a career as an optician to the insurance sector, leveraging her skills in attention to detail and customer experience. This shift allowed her to apply her background in opticianry to the insurance industry, where she has excelled in various claims adjustment roles. Her ability to adapt and grow within different fields highlights her versatility and commitment to professional development.
High School Education
Valerie Sherman completed her high school education at Thornhill Secondary School, where she earned her High School Diploma from 2003 to 2007. This foundational education provided her with essential skills that have supported her subsequent academic and professional pursuits.