Vanessa Chapman
About Vanessa Chapman
Vanessa Chapman is a bilingual Unit Sales Manager at Intact in Sherbrooke, Quebec, with over 15 years of experience in the insurance industry. She has held various roles at RSA Canada, including Leader of Travel Operations and Operations Lead, and possesses strong skills in business development, coaching, and training.
Work at Intact Financial Corporation
Vanessa Chapman has been employed at Intact Financial Corporation since 2021, serving as a Unit Sales Manager. In this role, she is responsible for overseeing sales operations and managing a team to drive business growth. Her tenure at Intact has contributed to her extensive experience in the insurance sector, particularly in sales management.
Experience at RSA Canada
Vanessa Chapman has a long-standing career at RSA Canada, where she has held multiple positions since 2006. She currently serves as the Leader of Travel Operations and has been in this role for 18 years. Additionally, she has worked as an Operations Lead since 2020 and previously as a Customer Service Specialist from 2011 to 2015 and as a Quality Assurance Analyst from 2015 to 2020.
Insurance Industry Expertise
With over 15 years of experience in the insurance industry, Vanessa Chapman possesses a strong foundation in various operational processes. Her expertise includes user acceptance, risk management, and customer service. She is also certified in insurance of persons with the Autorité des marchés financiers, enhancing her qualifications in the field.
Background in Customer Service
Vanessa Chapman began her career in customer service at Global X ETFs, where she worked as a Customer Service Representative from 2006 to 2011. This initial experience laid the groundwork for her subsequent roles in the insurance industry, where she has continued to develop her customer service skills.
Coaching and Training Skills
Vanessa Chapman has demonstrated strong business development skills, particularly in coaching and training. Her ability to mentor and guide team members has been a significant aspect of her roles at both Intact Financial Corporation and RSA Canada, contributing to the overall success of her teams.