Vincent Comtois
About Vincent Comtois
Vincent Comtois is the Director of Operations and Customer Experience at Intact, where he has worked since 2021. He has extensive experience in the insurance industry, focusing on customer experience and quality control, with previous roles at Desjardins General Insurance Group and belairdirect.
Current Role at Intact Financial Corporation
Vincent Comtois serves as the Directeur d’unité, Opérations et Expérience Client at Intact Financial Corporation. He has held this position since 2021, contributing to the enhancement of customer experience through operational leadership. His role focuses on optimizing processes and ensuring that customer interactions meet high standards of service delivery.
Previous Experience at Intact Financial Corporation
Prior to his current role, Vincent Comtois worked at Intact Financial Corporation in various capacities. He was the Directeur d'unité, Ventes et Service à la clientèle from 2017 to 2018, where he managed sales and customer service operations. Before that, he served as Analyste principal de la qualité from 2016 to 2017, focusing on quality assurance within the organization.
Experience at Desjardins General Insurance Group
Vincent Comtois worked at Desjardins General Insurance Group as Directeur de section, Ventes et Fidélisation from 2018 to 2021. In this role, he was responsible for overseeing sales and customer loyalty initiatives, contributing to the organization's growth and customer retention strategies.
Educational Background at HEC Montréal
Vincent Comtois studied at HEC Montréal, where he pursued multiple certifications in management. He achieved a Certificat en Supervision from 2016 to 2018, followed by a Certificat en Gestion d’entreprise from 2018 to 2020. Most recently, he completed a Certificat en Analyse des processus organisationnels from 2021 to 2022, enhancing his expertise in organizational processes.
Background in Quality Control and Coaching
Vincent Comtois has a strong background in quality control, having worked as Analyste qualité at belairdirect from 2013 to 2015. His experience in quality assurance has equipped him with the skills necessary to maintain high service standards in the insurance industry. Additionally, he possesses strong coaching skills, which contribute to team development and performance improvement.