Viviane Chayer, MBA, Cpa, Cma
About Viviane Chayer, MBA, Cpa, Cma
Viviane Chayer is an IT Manager specializing in Telephony and Contact Center Services at Intact, with a strong background in digital strategy and user experience from her previous roles at Desjardins. She holds an MBA and has extensive experience in optimizing operations and implementing Agile methodologies.
Work at Intact Financial Corporation
Viviane Chayer has been serving as the IT Manager for Telephony and Contact Center Services at Intact Financial Corporation since 2021. In this role, she is responsible for managing project capacities and assignments to ensure the efficient delivery of IT Telephony and Contact Services. She has introduced and reinforced an Agile culture and mindset within her team, focusing on enhancing operational efficiency and service delivery.
Previous Experience at Desjardins
Prior to her current role, Viviane Chayer held several positions at Desjardins from 2013 to 2021. She worked as a Team Manager in UX Research, a Lead Digital Strategy Integration specialist, and a Senior Advisor for Service Evolution - AccesD Services. Her experience at Desjardins also includes serving as a Strategic Advisor for Contact Center Evolution and as a Senior Advisor for Strategy and Marketing in Web and Mobile Solutions.
Career Background in Customer Care
Viviane Chayer began her career in customer care, working as an Operations Manager at Microtec from 1996 to 1998. She later joined the National Bank of Canada as a Manager for MasterCard Teleservices from 1998 to 2001. These roles provided her with foundational experience in managing customer service operations and developing strategies for service improvement.
Education and Expertise
Viviane Chayer holds an MBA from École des sciences de la gestion (ESG UQAM), which she completed from 2011 to 2012. She also earned a Graduate Certificate from Concordia University in 2010 and a Bachelor in Arts from Université de Montréal from 1987 to 1992. Additionally, she studied at McGill University from 2007 to 2008. Her educational background supports her expertise in benchmarking best practices and optimizing operations for organizational transformation.