Wana Yosufi
About Wana Yosufi
Wana Yosufi is a Call Quality Senior Analyst at Intact, where she has worked since 2021. She has a background in damage insurance and dental assisting, with previous experience in sales and quality assurance at belairdirect.
Work at Intact Financial Corporation
Wana Yosufi has been employed at Intact Financial Corporation as a Call Quality Senior Analyst since 2021. In this role, she focuses on evaluating and enhancing call quality to ensure compliance with company standards. Her position is based in the Montreal, Canada Area, where she has contributed to the organization's commitment to customer service excellence for three years.
Previous Experience at belairdirect
Before joining Intact Financial Corporation, Wana Yosufi worked at belairdirect in various capacities. She served as a Sales Associate from 2017 to 2019, where she was responsible for engaging with customers and facilitating sales. Following this role, she transitioned to Quality Assurance Quality Control from 2019 to 2021, focusing on maintaining service quality and operational standards.
Education and Expertise
Wana Yosufi has a diverse educational background. She studied Damage Insurance at Institut Teccart, where she earned an Attestation collégiale in 2016 after an 11-month program. Additionally, she attended Ecole des métiers des faubourgs de Montréal, achieving a Diplôme d'études professionnelles in Dental Assisting. Her foundational education includes Secondary Education from Marguerite de Lajemmerais.
Background
Wana Yosufi has developed a career in customer service and quality assurance within the insurance sector. Her experience spans multiple roles and responsibilities, demonstrating her adaptability and commitment to professional growth. Her educational pursuits in both insurance and dental assisting reflect a broad skill set that supports her current role in call quality analysis.