Yann Demoors
About Yann Demoors
Yann Demoors serves as the Directeur D'unité Soutien at the Centre De Service Indemnisation at Intact Assurance, where he leads a team focused on customer service. With extensive experience in the insurance industry, he has held various roles at Intact and AXA, demonstrating technical skills and a commitment to property and casualty insurance.
Work at Intact Financial Corporation
Yann Demoors has held multiple positions at Intact Financial Corporation since joining in 2012. He currently serves as Directeur d'Unité Soutien, Centre de Service Indemnisation, a role he has occupied since 2020. Prior to this, he worked as Directeur d'Unité Soutien, 24/7 et Bris de Glace for one year from 2019 to 2020. His earlier roles at Intact include Souscripteur Principal - Assurance des Particuliers from 2016 to 2017, Souscripteur - Assurance des Particuliers from 2012 to 2016, and Coordonnateur, Opérations from 2017 to 2019. His experience reflects a commitment to customer service and operational excellence.
Education and Expertise
Yann Demoors studied at Collège de Rosemont, where he pursued Techniques Informatique and achieved a Technique Administrative degree from 1996 to 1999. His educational background provides a foundation for his technical skills and attention to detail, which he applies in his current role in the insurance sector.
Background in Insurance Industry
Yann Demoors has a diverse background in both life insurance and property and casualty insurance. He began his career at AXA, where he worked in various capacities, including Préposé - Saisie de Données II and Technicien Systèmes. His transition to Intact Assurance occurred following the acquisition of AXA Assurance in 2012, demonstrating his adaptability to new corporate environments.
Leadership and Customer Service
In his current role, Yann Demoors leads a team of customer service agents, focusing on delivering exceptional customer experiences. His leadership emphasizes the importance of customer service excellence, which is a critical aspect of his responsibilities at Intact.
Technical Skills and Experience
Yann Demoors has experience in first-level IT support and data entry, showcasing his technical skills. His roles at both AXA and Intact have required a strong attention to detail, which has contributed to his effectiveness in the insurance industry.