Youcef Bensaci
About Youcef Bensaci
Youcef Bensaci is an IT Help Desk Specialist I currently working at TEKsystems and Intact in Montréal, Québec, Canada. He holds a Diploma of College Studies in Social Science and has a strong background in problem-solving, information security, and various operating systems.
Work at Intact Financial Corporation
Currently, Youcef Bensaci serves as an IT Help Desk Specialist I at Intact Financial Corporation in Montréal, Québec, Canada. He has held this position since 2022, contributing to the company's IT support operations. His role involves addressing technical issues and providing assistance to users, ensuring efficient IT service delivery.
Education and Expertise
Youcef Bensaci completed his Diploma of College Studies in Social Science at Cégep Marie-Victorin from 2018 to 2020. He is certified in Microsoft Azure Fundamentals, obtained in June 2022, which highlights his knowledge in cloud services. His expertise extends to problem-solving, information security, and various operating systems.
Background in IT Support
Before joining Intact Financial Corporation, Youcef worked as an IT Help Desk Specialist I at TEKsystems, starting in 2022. His previous experience includes a role as a Customer Experience Agent at GLS Canada for six months in 2021-2022 and as a Supervisor of Security at GardaWorld from 2015 to 2021. This diverse background has equipped him with strong communication skills in both French and English.
Technical Skills and Proficiencies
Youcef Bensaci possesses a range of technical skills relevant to IT support. He is experienced in using operating systems such as MacOS, Windows 7, 8, 10, and Linux. His proficiency includes MS Active Directory and SCCM for IT management tasks, as well as knowledge of network security best practices, contributing to a secure IT environment.
Experience in Remote Work Technologies
Youcef has a background in utilizing Citrix/IgelOS, which enhances remote work capabilities. His focus on cloud computing and cybersecurity reflects his commitment to maintaining secure and efficient IT operations. This experience is valuable in today’s increasingly digital work environment.