Yulia Tsoi
About Yulia Tsoi
Yulia Tsoi is a Claims Customer Service Representative currently working at Intact in Toronto, Ontario, Canada. She has a diverse background in customer service and sales, with previous roles at Wix.com, Devellar, Coswick Canada, and Agro Hub International.
Work at Intact Financial Corporation
Yulia Tsoi currently serves as a Claims Customer Service Representative at Intact Financial Corporation. She has been in this role since 2023, contributing to the company's commitment to customer satisfaction and effective claims processing. Her responsibilities include assisting clients with their claims inquiries and ensuring a smooth resolution process. This position builds on her previous experience in customer care and sales management.
Previous Experience at Wix.com
Before joining Intact Financial Corporation, Yulia Tsoi worked at Wix.com as a Customer Care Expert from 2021 to 2022. During her time in this role, she was based in Kyiv, Ukraine, where she focused on providing support to customers, addressing their concerns, and enhancing their overall experience with the platform. This position helped her develop strong relationship-building skills.
Background in Sales Management
Yulia Tsoi has a diverse background in sales management. She worked as a Regional Sales Manager at Coswick Canada for a brief period in 2022, where she was responsible for overseeing sales operations in Toronto. Prior to that, she served as an Account Manager at Devellar from 2017 to 2018 in Kyiv, Ukraine, where she managed client accounts and fostered relationships to drive business success.
Education and Expertise
Yulia Tsoi holds a Bachelor's degree in English and Chinese Philology from National Pedagogical Dragomanov University, which she completed from 2014 to 2018. She furthered her education at Shanghai University of Engineering Science, studying Chinese Studies from 2018 to 2020. Her educational background complements her professional expertise in relationship-building and sales, enabling her to maximize repeat business opportunities through effective prospecting techniques.
Experience in International Sales
Yulia Tsoi has also gained international sales experience, having worked as an Assistant Sales Manager at Agro Hub International (Pvt.) Ltd. in 2020 for three months in Karachi, Pakistan. This role contributed to her understanding of diverse markets and enhanced her collaborative skills, which are essential for achieving optimum outcomes in sales and customer service.