Crystal D. Conover
About Crystal D. Conover
Crystal D. Conover is a Senior Training Specialist at Intact Insurance Specialty Solutions, with extensive experience in managing budgets, vendor relations, and developing training programs. She holds multiple degrees from Central Michigan University and has a strong background in business strategy and systems analysis.
Work at Intact Insurance Specialty Solutions
Crystal D. Conover has worked at Intact Insurance Specialty Solutions for a total of 19 years, holding various roles including Senior Manager Special Projects until 2024. In 2024, she transitioned to the position of Senior Training Specialist, where she focuses on developing and delivering training programs. Her extensive experience in project management and training within the organization has contributed to her understanding of business strategy and operational efficiency.
Education and Expertise
Crystal D. Conover studied at Central Michigan University, where she earned a Master of Arts in Education (MA-Ed) in Adult Education from 2011 to 2012. She also obtained a Master of Science in Administration (MSA) with a focus on Administrative Leadership from 2006 to 2007. Additionally, she holds a Bachelor of Business Administration (BBA) in Organizational Administration, which she completed from 2000 to 2006. Her educational background supports her competencies in training, business analysis, and project management.
Background
Before her long tenure at Intact Insurance Specialty Solutions, Crystal D. Conover worked at Blue Care Network as an Interim Supervisor and Project Coordinator from 2001 to 2003. Her career has included roles such as I.T. Project Manager, Change & Incident Manager, and Process Owner. This diverse experience has equipped her with skills in managing socio-technical environments and enhancing interactions between people and technology.
Achievements
Crystal D. Conover has developed strong competencies in various areas, including budget administration, vendor relations, and training program development. She is proficient in methodologies such as ITIL, Lean, ISO, PMP, and ODT's, which she utilizes to achieve results in both business and technical settings. Her ability to influence decision-making among technical leads and business executives highlights her effectiveness in her roles.
Professional Skills
Crystal D. Conover specializes in business strategy, new systems implementation, service management, and vendor management. She has demonstrated expertise in business and systems analysis, scheduling, resource allocation, and new business line development. Her competencies in project management methodologies, including PMP, ITIL, and COBIT, further enhance her capability to deliver successful outcomes in her professional endeavors.