Mark Shrode, Cpcu, AI C, Ccp
About Mark Shrode, Cpcu, AI C, Ccp
Mark Shrode is the Vice President of Claims Quality Assurance at Intact Insurance Specialty Solutions, where he has worked since 2017. He has extensive experience in claims management, having held various roles in the insurance industry since 1999.
Current Role at Intact Insurance Specialty Solutions
Mark Shrode serves as the Vice President of Claims Quality Assurance at Intact Insurance Specialty Solutions. He has held this position since 2017, contributing to the organization's commitment to enhancing claims handling processes. In this role, he is responsible for developing action plans based on audit campaign findings. Additionally, he oversees the training and calibration of claims audit staff to ensure consistency in claim review campaigns.
Previous Experience in Claims Management
Prior to his current role, Mark Shrode worked as a Claims Manager - Workers Compensation at Intact Insurance Specialty Solutions from 2014 to 2017. He also held the position of Senior Program Manager - Workers Compensation at QBE the Americas from 2005 to 2013. His career in claims management began at Crum & Forster, where he worked in Claims Management & Marketing from 1999 to 2005. He briefly served as a Claims Team Lead - Workers Compensation at Sedgwick from 2013 to 2014.
Educational Background
Mark Shrode studied at Concordia University-Wisconsin, where he earned a Bachelor of Business Administration (BBA) with a focus on Financial Planning and Services from 1986 to 1989. He also attended UW-Whitewater for one year, where he pursued a Bachelor of Business Administration (BBA) in Financial Planning and Services from 1985 to 1986.
Achievements in Claims Quality Assurance
In his role as Vice President of Claims Quality Assurance, Mark Shrode presents audit findings and associated cost savings to senior management and stakeholders. His efforts in developing actionable plans based on audit results contribute to improving claims handling processes within the organization.