Jyoti Dogney
About Jyoti Dogney
Jyoti Dogney is an Assistant Manager with expertise in incident management, problem management, request management, and event management. She holds a Bachelor of Engineering in Electronics and Communications and has experience managing service calls and RMAs for various OEMs.
Work at Intec Infonet Private Limited
Currently, Jyoti Dogney holds the position of Assistant Manager at Intec Infonet Pvt. Ltd. in New Delhi, Delhi, India. She has been with the company since 2015. In her role, she is responsible for managing service calls and Return Merchandise Authorizations (RMAs) for various Original Equipment Manufacturers (OEMs), including Cisco, Juniper, Extreme, Fortinet, Avaya, and Ruckus. Her expertise in incident management, problem management, request management, and event management contributes to the efficient handling of service operations.
Education and Expertise
Jyoti Dogney earned a Bachelor of Engineering degree with a focus on Electronics and Communications. She studied from 2010 to 2014, completing her degree in four years. Her educational background provides a solid foundation for her technical skills and knowledge in the field. She specializes in incident management, problem management, request management, and event management, which are critical areas in IT service management.
Background
Before joining Intec Infonet Pvt. Ltd., Jyoti Dogney worked as an IT Coordinator at Intarvo Technologies Limited for eight months in 2015. This role allowed her to gain valuable experience in IT operations and support. Her career trajectory reflects a commitment to developing her skills in technology and service management.
Professional Skills
Jyoti Dogney possesses specialized skills in managing service calls and RMAs for multiple OEMs. Her experience includes working with industry leaders such as Cisco, Juniper, Extreme, Fortinet, Avaya, and Ruckus. Her expertise in incident, problem, request, and event management positions her as a knowledgeable professional in the IT service management domain.