James Bent
About James Bent
James Bent is an IT Support Specialist with a diverse background in technology and customer support. He has worked for several companies, including Integral Molecular and General Dynamics Information Technology, and has experience in digital forensics and data preservation.
Current Role at Integral Molecular
James Bent has been serving as an IT Support Specialist at Integral Molecular since 2022. In this role, he is responsible for providing technical support and assistance to users within the organization. His position involves troubleshooting issues, maintaining computer systems, and ensuring that IT services run smoothly. Based in Philadelphia, Pennsylvania, he has contributed to the operational efficiency of the company through his expertise in IT support.
Previous Experience in IT Support
Prior to his current role, James Bent held various positions in the IT field. He worked as a System Support Specialist at General Dynamics Information Technology from 2018 to 2020. Before that, he served as a Service Desk Technician at CTI Foods for one year, from 2020 to 2021. His earlier experience includes a role as a Computer Installation Technician at Penn Tech Deployments, Inc. for six months in 2017, and a temporary position as an Epic Shadower at Geisinger Holy Spirit for two months in the same year.
Educational Background
James Bent studied at Harrisburg Area Community College, where he completed a General Studies program from 2011 to 2013. He then pursued a Bachelor’s Degree in Digital Forensics at Chestnut Hill College, studying from 2013 to 2015. His educational background has provided him with a solid foundation in both general and specialized IT knowledge, enhancing his capabilities in the field.
Technical Skills and Expertise
James Bent possesses a diverse skill set in IT support, particularly in imaging and preserving data on hard drives. His experience enables him to effectively communicate with non-technical end users, gathering relevant information to provide clear instructions on new computer systems. This ability to bridge the gap between technical and non-technical users has been a significant asset throughout his career.
Early Career Experience
James Bent began his career in the service industry, working at Wegmans Food Markets as Maintenance from 2011 to 2017. This six-year tenure provided him with valuable experience in customer service and operational support. Additionally, he gained early exposure to IT through his internship as a Digital Forensics Intern at T-Mobile in 2015, where he worked for two months in the Allentown, Pennsylvania area.