Tanisha Juneja
About Tanisha Juneja
Tanisha Juneja is an Application Support Analyst at IntegriChain in Pune, Maharashtra, India, where she has worked since 2021. With a background in computer science and experience in service management processes, she focuses on improving application performance and ensuring operational efficiency.
Work at IntegriChain
Tanisha Juneja has been employed at IntegriChain as an Application Support Analyst since 2021. In this role, she is responsible for managing critical service management processes, including Incident Management, Problem Management, and Change Management. She collaborates closely with business teams to define support items and ensure timely assistance to meet Service Level Agreements (SLAs). Additionally, she conducts root cause analysis of defects to enhance application performance and monitors data processing, quality assurance, and development activities to maintain smooth operations.
Previous Experience at Infosys
Tanisha Juneja has extensive experience at Infosys, where she worked in various capacities. She began her tenure as an Intern in 2017 for three months in Mysuru, Karnataka. Following her internship, she served as a System Engineer from 2017 to 2018 and later advanced to the role of Senior System Engineer from 2018 to 2021, both positions based in Pune, Maharashtra. During her time at Infosys, she developed skills in service management and application support.
Education and Expertise
Tanisha Juneja earned her Bachelor's degree in Computer Science from DIT University, Dehradun, completing her studies from 2013 to 2017. Her educational background has equipped her with the technical knowledge necessary for her roles in application support and service management. She has expertise in managing critical service management processes and collaborates with Application Development Management to automate daily workload schedules.
Background
Tanisha Juneja completed her schooling at St. Mary's Academy in Saharanpur, where she studied from 1999 to 2012. This foundational education provided her with the skills and knowledge that she later applied in her higher education and professional career in technology and application support.
Contributions to Application Development
In her current role at IntegriChain, Tanisha Juneja provides valuable input on release management and configuration management to Application Development and Quality Assurance teams. Her contributions help streamline processes and improve the overall performance of applications, ensuring that they meet the needs of the business and its users.