Charlie Kimbrough
About Charlie Kimbrough
Charlie Kimbrough serves as the Director of Client Success at IntelAgree, where he has worked since 2022. With over 12 years of experience in client-facing roles and a strong background in SaaS and CRM, he has previously held positions at Ontario Systems and in educational administration.
Work at Intelagree
Charlie Kimbrough serves as the Director of Client Success at IntelAgree, a position he has held since 2022. In this role, he focuses on enhancing customer relationships and ensuring client satisfaction within the Greater Tampa Bay Area. His responsibilities include leading client-facing teams and implementing strategies that drive customer success.
Previous Experience at Ontario Systems
Prior to his current role, Kimbrough worked at Ontario Systems for three years as the Director of Customer Success from 2019 to 2022. He also held various positions at the same company, including Senior Client Executive and Service Delivery Manager, where he contributed to building client-facing implementation and service delivery teams.
Education and Expertise
Kimbrough earned a Bachelor of Science (B.S.) in Elementary Education and Teaching from Ball State University, where he studied from 1989 to 1993. He later obtained a Master of Education (M.Ed.) in Educational Administration and Supervision from the same institution, completing his studies from 1998 to 2000. His expertise includes customer success management, professional services delivery, and SaaS.
Background in Education
Before transitioning to the tech industry, Kimbrough had a significant career in education. He worked as an Assistant Principal and Athletic Director at Muncie Community Schools from 2001 to 2003, and as Principal of Longfellow Elementary from 2003 to 2006. His experience in both private and public sectors has contributed to his leadership skills.
Personal Life
Kimbrough resides in Winter Haven, Florida, where he enjoys spending time with his wife, Missy, and their dog, Indy. They often explore the Chain of Lakes in Central Florida by boat. He is also a proud parent of two children, Elise and Charles, who are currently attending the University of Central Florida in Orlando.