Jonathan Hoffmann
About Jonathan Hoffmann
Jonathan Hoffmann is an Enterprise Customer Success Manager with extensive experience in customer relations and account management. He has held various roles in companies such as DealerSocket and JPMorgan Chase & Co., and is currently employed at IntelAgree.
Work at Intelagree
Jonathan Hoffmann serves as an Enterprise Customer Success Manager at IntelAgree, a position he has held since 2021. In this role, he focuses on managing enterprise accounts and ensuring customer satisfaction. His responsibilities include overseeing account performance and driving value for clients using the company's CLM platform. Hoffmann's experience in customer success enables him to effectively engage with clients and address their needs.
Previous Experience at DealerSocket
Hoffmann worked at DealerSocket from 2017 to 2021, initially as a Customer Success Manager for one year and then as a Key Accounts Customer Success Manager for three years. During his tenure, he conducted Quarterly Executive Business Reviews with key stakeholders, including C-Suite executives, to enhance client satisfaction and drive value. He also collaborated with the Marketing team to create impactful case studies and G2 reviews.
Education and Expertise
Jonathan Hoffmann is pursuing a Bachelor of Arts (B.A.) in Legal Studies at the University of Central Florida, a program he has been engaged in since 2016. His educational background complements his professional experience, particularly in customer success roles where understanding legal and business frameworks is beneficial.
Background in Customer Support and Claims
Before his roles in customer success, Hoffmann gained experience in customer support and claims management. He worked at JPMorgan Chase & Co. as a Sr. Support Specialist from 2012 to 2015 and at Farmers Insurance as a Sr. Claims Specialist from 2010 to 2012. These positions provided him with foundational skills in client interaction and problem resolution.
Portfolio Management and Retention Rates
In his current role at IntelAgree, Hoffmann manages a portfolio of enterprise accounts valued at $4.2 million in annual recurring revenue (ARR). He has consistently achieved a gross revenue retention rate of 98% or higher, demonstrating his effectiveness in maintaining client relationships and ensuring ongoing satisfaction with the company's services.