Matthew Miller
About Matthew Miller
Matthew Miller serves as the Head of Customer Success at IntelAgree, where he focuses on developing cloud-based solutions that utilize artificial intelligence and machine learning. He has a background in philosophy and extensive experience in SaaS product development and customer support.
Work at Intelagree
Matthew Miller serves as the Head of Customer Success at Intelagree, a position he has held since 2018. His role focuses on enhancing customer satisfaction and ensuring successful adoption of the company's solutions. Based in the Tampa/St. Petersburg, Florida Area, he has contributed to the company's growth and customer engagement strategies.
Education and Expertise
Matthew Miller graduated with a Bachelor's degree in Philosophy from the University of Central Florida, where he studied from 2007 to 2013. His academic background complements his professional expertise in developing cloud-based solutions that utilize artificial intelligence and machine learning. He specializes in addressing specific industry challenges through innovative technology.
Background in Customer Success
Prior to his current role, Matthew worked at eStaff365 as a Support Manager and Implementation Specialist from 2014 to 2018. He also held the position of Product Owner at Erecruit for a brief period in 2018. His diverse experience in customer support and product management has equipped him with the skills necessary for his current leadership role.
SaaS Accelerator Toolkit Development
Matthew is involved in the development of the SaaS Accelerator Toolkit, which aims to create secure, cloud-based, scalable products. This initiative reflects his commitment to advancing technology solutions that meet industry needs and enhance customer experiences.
Skills and Competencies
Matthew Miller possesses a range of skills that support his role in customer success, including SaaS Software Training, Quality Assurance, Technical Writing, Customer Retention, and Critical Thinking. These competencies enable him to effectively address customer needs and drive product success.