Natalia Diaz
About Natalia Diaz
Natalia Diaz is a Customer Success Engineer at IntelAgree, where she has worked since 2020. She has a diverse background in customer service and sales, having held various roles in logistics, mortgage, insurance, and real estate.
Current Role at IntelAgree
Natalia Diaz serves as a Customer Success Engineer at IntelAgree, a position she has held since 2020. In this role, she focuses on enhancing customer experiences and ensuring successful implementation of the company's solutions. She has contributed to the development of AI-powered solutions aimed at improving contract lifecycle management for legal teams. Her work is centered in Tampa, Florida, where she returned to be closer to family and friends.
Previous Experience in Customer Service and Sales
Before joining IntelAgree, Natalia held several positions in customer service and sales. She worked as a Carrier Sales Representative at Echo Global Logistics for nine months in 2017, followed by an eleven-month tenure as a Mortgage Loan Originator at Freedom Mortgage. Additionally, she served as an Insurance Sales Representative at Progressive Insurance for ten months. These roles provided her with a strong foundation in client relations and sales strategies.
Educational Background
Natalia Diaz studied at Arizona State University, where she earned a Bachelor’s Degree in Liberal Arts and Sciences/Liberal Studies from 2014 to 2016. Prior to that, she attended St. Petersburg College, achieving an Associate of Arts degree in General Studies from 2007 to 2009. Her educational background has equipped her with a diverse skill set applicable in various professional settings.
Early Career and Tutoring Experience
Natalia began her career as an Information Commons Tutor at St. Petersburg College from 2008 to 2009. She also worked as a Loan Advisor at Bridgecrest for four months in 2016. Additionally, she gained experience in the service industry as a Shift Supervisor at Starbucks from 2013 to 2016, where she developed leadership and customer service skills.
Real Estate Experience
In 2020, Natalia worked briefly as a Realtor at Keller Williams Realty of South Tampa for five months. This role allowed her to apply her customer service skills in the real estate sector, further diversifying her professional experience.