Alex O'dell
About Alex O'dell
Alex O'dell serves as a Customer Success Manager at Intelex Technologies ULC, where he has worked since 2017. He has a background in account management and business consulting, along with degrees in Electrical Engineering and Natural Sciences.
Work at Intelex Technologies ULC
Alex O'dell has been serving as a Customer Success Manager at Intelex Technologies ULC since 2017. In this role, he focuses on ensuring customer satisfaction and retention by leveraging his extensive business and industry knowledge. He collaborates with a variety of stakeholders, including System Administrators, Subject Matter Experts, and C-level Executives, to help customers maximize the value of their investments. Prior to his current position, he worked as an Account Manager at the same company from 2013 to 2017, where he developed strong relationships with clients and contributed to their success.
Education and Expertise
Alex O'dell holds a Bachelor of Engineering in Electrical Engineering from Concordia University, where he studied from 2004 to 2009. He also completed a program in Natural Sciences at CEGEP - John Abbott College from 1999 to 2002. His educational background provides a solid foundation for his work in customer success, enabling him to understand complex technical concepts and communicate effectively with diverse stakeholders.
Background
Before joining Intelex Technologies ULC, Alex O'dell worked as a Business Consultant and Pre-Sales professional at CONTAX for one year in 2010-2011. This experience allowed him to develop skills in client engagement and sales strategy, which he later applied in his roles at Intelex. His career path reflects a commitment to enhancing customer experiences and driving business value.
Achievements
In his role as Customer Success Manager, Alex O'dell has been instrumental in identifying upsell opportunities that align with customer goals. He collaborates closely with the Intelex Sales team to enhance overall account value, demonstrating his ability to connect customer needs with business solutions. His work contributes to the overall success of the organization by fostering strong client relationships and ensuring that customers achieve a positive return on investment.