Anastasija Melnikov
About Anastasija Melnikov
Anastasija Melnikov is a Customer Success Manager at Intelex Technologies ULC, where she has worked since 2023. She has extensive experience in customer service and sales within the hospitality sector, having held various managerial roles at notable hotels and resorts.
Current Role at Intelex Technologies ULC
Anastasija Melnikov currently serves as a Customer Success Manager at Intelex Technologies ULC, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring that clients effectively utilize the company's products. Her responsibilities include understanding customer needs and applying her product knowledge to meet those requirements.
Previous Experience at Intelex Technologies ULC
Prior to her current role, Anastasija worked at Intelex Technologies ULC as a Customer Success Associate from 2022 to 2023. She also held the position of Business Development - Enterprise from 2021 to 2022. During her time at Intelex, she developed a strong understanding of customer business needs and utilized a proactive selling approach to manage sales cycles.
Background in Hotel Sales Management
Anastasija has extensive experience in hotel sales management. She worked as a Group Sales Manager at Park Hyatt Toronto from 2014 to 2017 and at Nottawasaga Inn Resort & Conference Centre from 2019 to 2021. Additionally, she served as a Corporate Sales Manager at Novotel Toronto North York from 2013 to 2014 and as a Sales Coordinator at the same hotel from 2009 to 2012. Her expertise includes achieving sales quotas and management targets in the corporate sector.
Education and Expertise in Hospitality
Anastasija studied Hospitality at George Brown College, where she completed her program in Hospitality, Tourism, and Leisure from 2005 to 2007. This educational background has equipped her with a comprehensive understanding of the hospitality industry and customer service principles, which she applies in her current and previous roles.
Customer Service Approach
Anastasija demonstrates a commitment to high-level customer service. She employs a consultative selling approach to manage the complete strategic sales cycle, ensuring that she meets diverse customer needs. Her focus on delivering trustworthy service is complemented by her passion for customer satisfaction.