Danielle Jackson
About Danielle Jackson
Danielle Jackson is the Manager of Partner Operations at Intelex Technologies ULC, where she has worked since 2021. With a background in project management and customer success, she focuses on driving partner growth and aligning with business goals.
Current Role at Intelex Technologies ULC
Danielle Jackson serves as the Manager of Partner Operations at Intelex Technologies ULC since 2021. In this role, she manages the end-to-end lifecycle of Intelex's global Partner network. Her responsibilities include onboarding, enablement, support, and performance management of partners. Danielle focuses on driving partner success and growth through Environmental, Health, Safety, and Quality (EHSQ) solutions, ensuring alignment with business goals and values.
Previous Experience at alertdriving®
Prior to her current position, Danielle worked at alertdriving® from 2013 to 2019. She held several roles, including Sr. Client Services Specialist and Sr. Project Coordinator & Implementation Specialist. During her time there, she contributed to client services and project management, enhancing the overall client experience. Her experience at alertdriving® spanned a total of four years in the Toronto, Canada Area.
Professional Credentials and Education
Danielle holds the Certified Customer Success Manager (CCSM) Level 3 credential, which signifies her advanced skills in customer onboarding, retention, expansion, and advocacy. She studied at Ryerson University, where she completed a Certificate in Fundamentals of Project Management in 2016. Additionally, she earned a Diploma in Hotel Management from George Brown College from 2005 to 2006 and a Diploma in Visual Arts Specialization from Wexford Collegiate Institute from 1994 to 1998.
Background in Hospitality Management
Danielle has a background in hospitality management, having worked at Metropolitan Hotels in various roles from 2008 to 2013. She served as a Guest Service Representative / Night Auditor and later as a Rooms Controller. This experience provided her with a solid foundation in customer service and operational management within the hospitality industry.
Team Empowerment and Leadership Style
Danielle enjoys empowering her team and facilitating their success. She emphasizes creating a positive work environment and aims to make those around her laugh. Her leadership style focuses on collaboration and support, fostering memorable experiences for stakeholders and partners.