Dekiff Boateng
About Dekiff Boateng
Dekiff Boateng is a Business Development Specialist at Intelex Technologies ULC, focusing on organizational improvement through Environmental Health Safety and Quality management software. He has a diverse background in customer service and technical support, with previous roles at IKEA Group, INTERSPORT Group, and CenturyLink.
Work at Intelex Technologies ULC
Dekiff Boateng has been employed at Intelex Technologies ULC as a Business Development Specialist since 2021. In this role, he focuses on enhancing organizational improvement through the company's Environmental Health Safety and Quality (EHSQ) management software. He contributes to the development of web and mobile applications that aim to streamline and simplify environmental, safety, and quality management processes. Intelex is recognized by Verdantix as a leader in EHSQ, highlighting the significance of his work in a company that specializes in digital strategies for Environment, Health & Safety, ESG & Sustainability, Operational Excellence, and Smart Buildings.
Previous Experience in Customer Service
Before joining Intelex, Dekiff Boateng held various customer service roles. He worked at IKEA Group as a Customer Service Representative from 2012 to 2016 in Croydon, United Kingdom, where he gained valuable experience in customer relations. Prior to that, he was employed at INTERSPORT Group in Germany for 11 months in 2009 to 2010, also in a customer service capacity. These positions provided him with a solid foundation in customer engagement and support.
Technical Support and Help Desk Experience
Dekiff Boateng has experience in technical support and help desk roles. He worked as a Help Desk Specialist at Landmark Information for 7 months in 2020 in Reading, United Kingdom. Additionally, he served as a Technical Support Specialist at Snap-on Business Solutions for 6 months in 2019 to 2020. These roles involved assisting users with technical issues and ensuring effective communication between customers and the technical team.
Education and Expertise
Dekiff Boateng has a diverse educational background. He completed his High School Diploma at Germany High School from 2000 to 2010. He further pursued studies at Croydon College, where he earned a Diploma in International Business, Trade, and Tax Law. He also holds a Bachelor's degree in Sociology and Criminology from the University of Westminster, which he obtained from 2014 to 2017. This educational foundation supports his expertise in business development and organizational improvement.
Career Progression and Development
Dekiff Boateng's career reflects a steady progression through various roles in customer service, technical support, and business development. After his tenure at IKEA, he worked as an HR Coordinator at CenturyLink from 2017 to 2019. His diverse experiences across different sectors have equipped him with skills in customer relations, technical support, and business development, contributing to his current role at Intelex Technologies ULC.