Katy Singleton
About Katy Singleton
Katy Singleton is a Product Knowledge Manager at Intelex Technologies ULC, where she has worked since 2019. With a background in technical writing and a Master's degree in Communication and Culture, she has significantly improved product knowledge dissemination and user satisfaction throughout her career.
Current Role at Intelex Technologies ULC
Katy Singleton serves as the Product Knowledge Manager at Intelex Technologies ULC, a position she has held since 2019. In this role, she focuses on improving product knowledge dissemination and enhancing user experience. Singleton has played a significant role in reducing support effort by 10% through effective strategies in product knowledge management. Her responsibilities include overseeing the development of user guides and technical integration information, ensuring that resources are accessible and comprehensive.
Previous Experience in Technical Writing
Before her current role, Katy Singleton worked as a Senior Technical Writer at Intelex Technologies ULC from 2014 to 2019. During this time, she implemented a new Ideas Portal process, which improved product management's access to user feedback for feature prioritization. Prior to that, she held the position of Senior Technical Writer at Kobo Inc. for one year and served as a Senior Technical Writer at Akanda for eight years. Her extensive experience in technical writing has contributed to her expertise in product knowledge management.
Educational Background
Katy Singleton holds a Master's degree in Communication and Culture from a Joint Graduate Program at Toronto Metropolitan University and York University, which she completed from 1998 to 2004. She also earned a B.A. (Hons.) in Business, Telecommunications from Ryerson University between 1992 and 1997. Additionally, she studied Fine Art at Walthamstow College of Art, achieving a Foundation qualification in 1980. This diverse educational background supports her proficiency in communication and technical writing.
Contributions to Product Knowledge Resources
Throughout her career, Katy Singleton has made significant contributions to enhancing product knowledge resources. She developed a comprehensive core knowledge set for new applications and features, which included user guides and setup details. Her efforts have led to a 30% increase in end-user satisfaction by improving the quality and accessibility of product knowledge materials. These initiatives reflect her commitment to effective communication and user support.