Kevin Clarke
About Kevin Clarke
Kevin Clarke is an Enablement Manager in Customer Success with a strong focus on business outcomes and renewals. He has extensive experience in customer success roles at companies such as Cisco and Intelex Technologies ULC, and he specializes in SAAS and ARR models.
Work at Intelex Technologies ULC
Kevin Clarke currently serves as Enablement Manager - Customer Success at Intelex Technologies ULC, a position he has held since 2023. His role focuses on business outcomes and renewals, contributing to customer success strategies. Prior to this, he worked as Team Lead - Customer Success EMEA from 2022 to 2023, where he managed customer success initiatives across the region. Clarke also held the position of Senior Customer Success Manager at Intelex Technologies ULC from 2021 to 2022, further enhancing his expertise in customer relationship management.
Previous Experience at Cisco
Before joining Intelex Technologies ULC, Kevin Clarke worked at Cisco as a Customer Success Manager from 2017 to 2019. During his tenure in Reading, United Kingdom, he focused on improving customer satisfaction and driving business outcomes. His experience at Cisco provided him with valuable insights into customer success strategies within the technology sector.
Career at Symantec
Kevin Clarke has a significant history with Symantec, where he held multiple roles from 2007 to 2016. He started as a Leads Generation Representative for one year, then progressed to Inside Sales Account Manager for three years, and finally served as Business Critical Account Manager for five years. His roles involved managing key accounts and driving sales initiatives, contributing to his comprehensive understanding of customer success and account management.
Education and Expertise
Kevin Clarke studied at the University of Northampton, where he earned a BSc Hons in Geography from 1998 to 2001. He also attended Bracknell & Wokingham College, achieving a CERT TESOL from Trinity College in 2004. His educational background supports his expertise in SAAS and ARR models, with a focus on up-sell and cross-sell opportunities. Clarke specializes in cultivating customer relationships and managing customer satisfaction and health scores.