Michael Bailey
About Michael Bailey
Michael Bailey serves as the Senior Director of Shared Services at Intelex Technologies ULC, where he has worked in various roles since 2012. He has over a decade of experience in professional services for SaaS companies, focusing on customer success and operational excellence.
Work at Intelex Technologies ULC
Michael Bailey currently serves as the Senior Director of Shared Services at Intelex Technologies ULC, a position he has held since 2024. Prior to this role, he was the Director of Global Services EMEA from 2020 to 2024, where he worked for four years in Reading, United Kingdom. His previous positions at Intelex include Senior Solution Architect from 2016 to 2018 and Implementation Specialist from 2012 to 2014, both based in the Toronto, Canada Area. His responsibilities include leading a team of consultants, solution architects, and project managers to enhance customer experiences and drive business outcomes.
Education and Expertise
Michael Bailey has a diverse educational background. He studied at the University of Toronto, where he completed courses in Data Science and Project Management, and earned a Foundations of Data Science certificate in 2017. He also holds a Certificate in Negotiation Mastery from Harvard Business School Online, achieved in 2019. His earlier education includes a Btec Higher National Diploma in Business Information Technology from South Cheshire College (2003-2005) and A-Levels in Information Technology, Design Technology, and Business Studies from Sir John Deanes Sixth Form College (1999-2001).
Background
Before joining Intelex Technologies ULC, Michael Bailey gained experience in various roles. He worked as a Will and Testament Writer at Barclays Wealth and Investment Management for six months in 2005-2006. He also held positions at SG World and Safetynet Solutions Ltd as a Software Support and Implementation Specialist and Software Implementation Specialist, respectively. His career in professional services spans over ten years, focusing on building and scaling practices for SaaS companies.
Achievements
Throughout his career, Michael Bailey has developed and executed strategies for new business development and customer onboarding at Intelex Technologies ULC. He emphasizes time-to-value, customer retention, and revenue growth in his current role. His adeptness at cross-functional collaboration has contributed to continuous improvement and excellence in service delivery. Michael is passionate about helping customers achieve their goals and maximize their ROI through innovative solutions and best practices.