Sabrina De Pinto
About Sabrina De Pinto
Sabrina De Pinto is a Manager of Customer Success at Intelex Technologies ULC, where she has worked since 2023. With a background in customer success roles and a degree in Criminology and Psychology from Western University, she focuses on advocating for customer needs and improving team efficiencies.
Current Role at Intelex Technologies ULC
Sabrina De Pinto currently serves as the Manager of Customer Success at Intelex Technologies ULC, a position she has held since 2023 in Toronto, Ontario, Canada. In this role, she focuses on advocating for customer needs across various departments, including Product, Engineering, Services, and Support teams. She is responsible for leading the team in developing strategies for new and complex clients, as well as assessing current processes to identify and implement efficiencies within the team.
Previous Experience at Intelex Technologies ULC
Sabrina De Pinto worked at Intelex Technologies ULC from 2019 to 2023. She began her tenure as a Customer Success Manager for three years, where she participated in people management activities such as recruitment, onboarding, performance management, coaching, and mentoring alongside the Director. In 2022, she advanced to the role of Team Lead, Customer Success, where she continued to focus on customer advocacy and team leadership for one year.
Experience at OpenText
Prior to her roles at Intelex Technologies ULC, Sabrina De Pinto worked at OpenText. She served as a Maintenance Renewals Clerk for two months in 2015, followed by a two-year position as a Maintenance Renewals Specialist from 2015 to 2017 in Richmond Hill, Ontario, Canada. These roles provided her with foundational experience in customer service and maintenance renewals.
Career at Dundas Data Visualization Inc.
Sabrina De Pinto also held the position of Customer Success Manager at Dundas Data Visualization Inc. from 2017 to 2018 in Toronto, Ontario, Canada. In this role, she contributed to customer success initiatives and gained further experience in managing client relationships.
Education and Academic Background
Sabrina De Pinto completed her Bachelor of Arts (BA) with an Honours Specialization in Criminology and a Minor in Psychology at Western University from 2011 to 2015. This educational background provided her with critical thinking skills and insights into human behavior, which she applies in her customer success roles.