Sylvana Pedota (Ewen)
About Sylvana Pedota (Ewen)
Sylvana Pedota serves as the Director of Customer Success at Intelex Technologies Inc., a position she has held since 2018. She has extensive experience in customer success and professional services, having worked in various roles at Nightingale Informatix and Intelex Technologies.
Current Role at Intelex Technologies ULC
Sylvana Pedota serves as the Director of Customer Success at Intelex Technologies ULC, a position she has held since 2018. In this role, she focuses on enhancing customer satisfaction and ensuring that clients derive maximum value from Intelex's solutions. Her leadership in customer success initiatives contributes to the overall growth and retention of the company's client base.
Previous Experience at Intelex Technologies ULC
Prior to her current role, Sylvana Pedota worked at Intelex Technologies ULC as a Senior Customer Success Manager from 2016 to 2018. During this time, she was responsible for managing customer relationships and driving engagement with Intelex's products. She briefly served as Manager of Customer Success in 2018, further solidifying her expertise in customer relations within the technology sector.
Career at Nightingale Informatix
Sylvana Pedota has extensive experience at Nightingale Informatix, where she held multiple roles. She began as a Bilingual Professional Services Consultant from 2011 to 2013, later advancing to Senior Bilingual Professional Services Consultant for a brief period in 2013. She also served as Client Support Manager from 2014 to 2016, overseeing client interactions and support services, and as Senior Client Experience Specialist from 2013 to 2014, focusing on enhancing the client experience.
Educational Background
Sylvana Pedota has a diverse educational background. She earned a Bachelor of Science (BSc) in Kinesiology and Exercise Science from the University of Waterloo, studying from 2003 to 2007. She also studied Emergency Medical Technology/Technician (EMT Paramedic) at Centennial College from 2007 to 2009. Additionally, she pursued Six Sigma Green Belt Certification at McGill University's Desautels Faculty of Management, further enhancing her skills in process improvement.