Daniel Rickerson
About Daniel Rickerson
Daniel Rickerson is an Information Technology Service Desk Technician with experience in help desk roles at various organizations, including Ricoh USA, Inc. and ECPI University. He holds an Associate's degree in Cyber Security and a CompTIA Security+ certification, emphasizing effective communication and a strong work ethic in his professional approach.
Work at IntelliBridge
Daniel Rickerson has been employed at IntelliBridge as an Information Technology Service Desk Technician since 2021. In this role, he focuses on providing technical support and solutions to users, ensuring efficient operation of IT services. His responsibilities include troubleshooting issues, managing service requests, and maintaining effective communication with clients and coworkers.
Previous Experience at Ricoh USA, Inc.
Prior to his current position, Daniel worked at Ricoh USA, Inc. as a Tier 2 Help Desk Technician from 2018 to 2020. During his two years in McLean, he provided advanced technical support, resolving complex issues and assisting clients with their IT needs. His experience at Ricoh contributed to his development as a skilled help desk professional.
Experience at ECPI University
Daniel served as a Help Desk Technician at ECPI University from 2017 to 2018. His role involved supporting students and faculty with technical issues, enhancing his problem-solving skills and customer service abilities. This position helped him build a foundation in IT support before advancing to his role at Ricoh.
Education and Expertise
Daniel studied at Universal Technical Institute, Inc., where he focused on Automobile/Automotive Mechanics Technology from 2004 to 2005. He also attended ECPI University, earning an Associate's degree in Cyber Security from 2017 to 2018. Additionally, he holds a CompTIA Security+ certification, which signifies his knowledge in network security and risk management.
Communication Skills and Work Ethic
Daniel emphasizes effective communication as a critical component of his success in the IT field. He believes that clear communication with both coworkers and clients is essential for resolving issues and ensuring satisfaction. His strong work ethic and commitment to follow-through on requests have established him as a leading help desk technician.