Donna Talcott
About Donna Talcott
Donna Talcott is a Technical User Associate Senior with over 20 years of experience in various IT roles, currently working at IntelliBridge and SAIC. She holds multiple certifications, including ITIL 4, and has a background in the travel and tourism industry.
Work at IntelliBridge
Donna Talcott has been employed at IntelliBridge as a Technical User Associate Senior since 2021. In this role, she utilizes her extensive IT experience to provide technical support and user assistance. Her position involves troubleshooting and resolving technical issues for users, ensuring efficient operation of IT systems. Talcott's background in various technical roles contributes to her effectiveness in this position.
Current Role at SAIC
In addition to her role at IntelliBridge, Donna Talcott has worked as a Service Desk Analyst III at SAIC since 2016. Her responsibilities include providing technical support and assistance to users, managing service requests, and ensuring timely resolution of issues. This position has allowed her to leverage her IT skills and experience in a dynamic environment.
Previous Experience at NICE Systems
Donna Talcott worked at NICE Systems in multiple capacities. She served as a Client Services Tier I Engineer from 2012 to 2014 in Denver, CO, and previously as a Tier I Technical Support contractor from 2010 to 2011. During her time at NICE Systems, she gained valuable experience in client services and technical support, which enhanced her skills in IT service management.
Education and Certifications
Donna Talcott studied at Eastern Montana College, focusing on Accounting, and later attended TechSkills, where she achieved MCITP certification in Windows Server 2008 - Enterprise Admin. She also holds an ITIL 4 certification, showcasing her expertise in IT service management. Additionally, Talcott has certifications in NICE Cisco Active VOIP, NICE Avaya VOIP, and NICE NIM 4.1 Delta, indicating her specialized skills in voice over IP technologies.
Background in Travel and Tourism
Before her extensive IT career, Donna Talcott accumulated 18 years of experience in the travel and tourism industry. She held various roles, including EDS Travel Call Center Supervisor/Trainer/Agent and Continental Airline Customer Support/Trainer/Agent. This background provided her with strong customer service skills and a solid foundation for her subsequent roles in IT support.