Tyrone D. Lewis
About Tyrone D. Lewis
Tyrone D. Lewis is a Customer User Support Specialist with over 15 years of experience in IT help desk support and administration. He has worked in various roles across multiple organizations, including The University of Maryland Medical System and IntelliBridge, and possesses strong communication skills and expertise in software installation and support.
Work at IntelliBridge
Tyrone D. Lewis has been employed at IntelliBridge as a Customer User Support Specialist since 2021. In this role, he provides technical assistance to computer users, addressing and resolving computer problems through various communication methods, including in-person, telephone, and electronic support. His responsibilities include hardware and software support, contributing to the GSA DISA project, and ensuring client satisfaction through effective problem-solving.
Previous Employment History
Tyrone D. Lewis has a diverse employment history in IT support and customer service roles. He worked as a Helpdesk Analyst at the University of Maryland Medical System for six months in 2014, and as a Desktop Support Technician at ASM Research for two months in 2020. His previous positions also include roles at Amtrak, Verizon, Quality Software Systems, Inc., and the U.S. Coast Guard, where he gained extensive experience in help desk administration and technical support.
Education and Expertise
Tyrone D. Lewis studied Business Administration and Management at the University of the District of Columbia, where he earned an Associate's degree from 1988 to 1990. He possesses expertise in software installation and support, help desk administration, and Microsoft Office Suite assistance. With over 15 years of experience in multi-platform IT help desk support, he is skilled in IT project management and acquisition tracking systems.
Skills and Competencies
Tyrone D. Lewis is recognized for his strong communication and interpersonal skills, enabling him to effectively relate to individuals from diverse backgrounds and skill levels. He is highly organized and detail-oriented, excelling in project management and problem-solving within team environments. His technical skills include providing hardware support, software engineering support, and network engineering support.
Professional Development
Throughout his career, Tyrone D. Lewis has developed a comprehensive skill set in IT support and customer service. His roles have included various positions, such as a Receiving Clerk at Home Depot and a Talent Acquisition Specialist at Viacom. These experiences have contributed to his overall understanding of customer needs and operational efficiency in technical environments.