Caroline Payne
About Caroline Payne
Caroline Payne serves as the Support Team Lead at Intellisoft - Identity Management, where she has worked since 2018. She focuses on maintaining customer relationships and ensuring effective support through monitoring ticketing systems and team collaboration.
Current Role at Intellisoft - Identity Management
Caroline Payne currently serves as the Support Team Lead at Intellisoft - Identity Management, a position she has held since 2019. In this role, she oversees the support team, ensuring that customer inquiries are addressed efficiently. She monitors tickets through the ticketing system to guarantee that support team members provide appropriate attention to client issues. Caroline also checks in on clients who have not communicated with the company for several months, which helps maintain strong customer relationships. Her leadership position reflects her experience and commitment to customer support.
Experience in Customer Support
With over six years of experience in customer support, Caroline Payne has developed a strong foundation in client relations. She has worked directly with data for more than three years, which contributed to her promotion to a leadership role. Caroline demonstrates excellent professional telephone skills, allowing her to establish rapport with customers and effectively resolve application questions or problems. She collaborates closely with the Support Manager to organize meetings that focus on best practices and team topics.
Previous Work Experience
Before her current role, Caroline held various positions that contributed to her skill set. She worked as a Library Assistant III at the Greenville County Library System from 2013 to 2018, where she gained valuable experience in customer service. Additionally, she served as a Book Keeper at BI-LO from 2012 to 2015 and as a Copy and Print Associate at Staples from 2015 to 2016. She also completed a two-month internship at GASTROENTEROLOGY ASSOCIATES in 2017. These roles provided her with diverse experiences in support and administrative functions.
Education and Academic Background
Caroline Payne earned her Bachelor's degree in Information Technology from Bob Jones University, where she studied from 2013 to 2017. In addition to her major, she also completed a minor in Business during her time at the university. This educational background has equipped her with the technical knowledge and business acumen necessary for her roles in customer support and team leadership.