Anna Kartseva
About Anna Kartseva
Anna Kartseva serves as the Director of Call Center and Quality Operations at IntelyCare, where she leverages her extensive experience in managing global call center operations and implementing technology solutions to enhance quality and consistency.
Current Role at IntelyCare
Anna Kartseva serves as the Director of Call Center and Quality Operations at IntelyCare. She has held this position since 2023 and is based in the United States. In her role, she focuses on enhancing call center performance through data-driven strategies. Her responsibilities include overseeing call center operations and ensuring quality standards are met.
Previous Experience at IntelyCare
Prior to her current role, Anna Kartseva worked at IntelyCare as the Call Center Director from 2022 to 2023. She also served as Operations Supervisor from 2017 to 2022. During her tenure, she managed various aspects of call center operations, contributing to improvements in service quality and operational efficiency.
Education and Qualifications
Anna Kartseva earned her Bachelor's degree in Economic Software Development from Ufa State Aviation Technical University. She studied there from 2005 to 2010, completing a five-year program that provided her with a strong foundation in software development and economic principles.
Expertise in Call Center Operations
Anna Kartseva has extensive experience managing call center operations across multiple global locations. She has implemented new technology solutions aimed at enhancing call center quality and consistency. Her approach to agent training emphasizes nurturing and retention, which contributes to high satisfaction levels among staff.
Focus on Data-Driven Results
In her professional practice, Anna Kartseva emphasizes the importance of data-driven results to improve call center performance. She utilizes analytics to inform decision-making and drive operational improvements, ensuring that the call center meets its performance goals.