Cara Plaspohl Mays
About Cara Plaspohl Mays
Cara Plaspohl Mays serves as a Client Success Manager at IntelyCare, where she has successfully managed over 4.5 million in monthly facility revenue and retained 33 churned clients since 2020. She holds a Bachelor's degree in Business Administration and has extensive experience in client management and data analysis.
Work at IntelyCare
Cara Plaspohl Mays has served as a Client Success Manager at IntelyCare since 2020. In this role, she manages over $4.5 million in facility monthly revenue and oversees an average of 116 accounts simultaneously. She has successfully brought back and retained 33 churned clients, demonstrating her commitment to client satisfaction. Cara utilizes data analysis to optimize service delivery during peak times, which enhances client satisfaction and retention. Her efforts have led to a client retention rate of 175%, with the onboarding of 105 new clients since her start at IntelyCare. She consistently exceeds performance targets, achieving 146% or more of the plan since joining the company.
Previous Experience
Before joining IntelyCare, Cara worked at Vaco as an Account Manager from 2018 to 2020 in the Columbus, Ohio Area. Prior to that, she held the position of Sales & Marketing Manager at Premier Health Partners from 2014 to 2016 in the Dayton, Ohio Area. Additionally, she worked as a Sr. Client Account Manager in the Medical Division at Boost Engagement from 2016 to 2018. These roles provided her with extensive experience in client management and sales, contributing to her current success in client retention and satisfaction.
Education and Expertise
Cara Plaspohl Mays studied at Western Governors University, where she earned a Bachelor's degree in Business Administration and Management. She also attended Sinclair Community College, achieving an Associate’s Degree in Mass Communication/Media Studies. Her educational background has equipped her with the necessary skills to excel in client success management and data analysis, which she applies in her current role at IntelyCare.
Client Retention Strategies
In her role at IntelyCare, Cara collaborates closely with the Market Manager to drive market growth and improve client retention strategies. Her focus on data analysis and service optimization during peak times has proven effective in enhancing client satisfaction. The strategies she implements contribute to the overall success of the company by maintaining high client retention rates and onboarding new clients.