Kathrina Castañares
About Kathrina Castañares
Kathrina Castañares is a Quality Assurance Specialist with over four years of experience in operations and quality assurance, currently working at IntelyCare. She holds a Juris Doctor degree from the University of San Carlos and is pursuing a degree in Political Science at Cebu Normal University.
Current Role as Quality Assurance Specialist
Kathrina Castañares currently serves as a Quality Assurance Specialist at IntelyCare, a position she has held since 2022. In this role, she focuses on ensuring quality and satisfaction for both clients and staff. Her responsibilities include overseeing customer experience and implementing quality assurance protocols to enhance service delivery. She collaborates with a diverse team of professionals, emphasizing innovation and excellence in her work.
Previous Experience at IntelyCare
Prior to her current role, Kathrina worked at IntelyCare as an Operations Department Specialist for two months in 2022. In this capacity, she contributed to operational processes and supported the organization’s mission to provide quality care. Her brief tenure in this role added to her extensive background in operations within the healthcare sector.
Experience at SOPHI, Inc.
Kathrina was employed at SOPHI, Inc. as an Operations Department Specialist from 2020 to 2022. During her two years with the company, she focused on operational efficiency and customer service, further developing her skills in attendance management and conflict resolution. This experience contributed to her expertise in quality assurance and operations.
Educational Background
Kathrina Castañares studied at the University of San Carlos, where she earned a Juris Doctor (JD) degree. In addition to her law degree, she is currently pursuing studies in Political Science and Government at Cebu Normal University, which she has been engaged in since 2017. This educational background supports her analytical skills and understanding of regulatory frameworks.
Professional Skills and Focus Areas
With over four years of experience in operations and quality assurance, Kathrina specializes in customer experience, attendance management, conflict handling, and time and fraud investigations. Her passion lies in providing the best care possible to the communities served by IntelyCare, aligning her professional skills with her commitment to quality service.