Azzam R.
About Azzam R.
Azzam R. is an Operations Analyst at Interac Corp., where he has worked since 2015. He has over seven years of experience in technical and real-time payment support, with a strong background in ITIL framework applications.
Work at Interac
Azzam R. has been employed at Interac Corp. as an Operations Analyst since 2015. In this role, he focuses on optimizing operational processes and enhancing service delivery. His responsibilities include utilizing the ITIL framework to manage incidents, changes, and problems effectively. Azzam's expertise contributes to the efficiency of real-time payment support systems, ensuring that operations run smoothly and effectively.
Previous Experience at IBM
Azzam R. worked at IBM in various capacities from 2012 to 2014. He began as a Technical Support Analyst in 2012, where he provided support for IT-related issues. He then transitioned to an IMAC Analyst role, where he worked for 11 months. His experience at IBM laid a strong foundation for his technical skills and problem-solving abilities in the IT sector.
Experience at BMO Financial Group
From 2014 to 2015, Azzam R. served as a Senior Technical Support Analyst at BMO Financial Group. In this position, he was responsible for addressing technical issues and providing support for financial services. His role involved collaborating with teams to ensure that technical challenges were resolved efficiently, contributing to the overall performance of the organization.
Education and Expertise
Azzam R. holds a Bachelor of Commerce (BCom) degree from Ryerson University. He also studied at Seneca College of Applied Arts and Technology. His educational background, combined with extensive experience in technical support and operations, equips him with the knowledge necessary to specialize in complex problem resolution and operational efficiency.
Technical Support Experience
Azzam R. has a total of 7 years of experience in technical and real-time payment support. His roles have involved providing subject matter expertise and resolving complex operational issues. He has developed a strong skill set in incident, change, and problem management, making him a valuable asset in any technical support environment.