Betsy Duggan
About Betsy Duggan
Betsy Duggan is an Operations Analyst at Interac Corp. in Toronto, Ontario, with over 10 years of experience in IT Service Management, including roles at IBM India Pvt Ltd and Strategic Communications Inc.
Work at Interac
Betsy Duggan has been employed at Interac Corp. as an Operations Analyst since 2018. In this role, she applies her extensive experience in IT Service Management to enhance operational efficiency. Her responsibilities include analyzing operational processes and collaborating with teams to ensure timely project completion. Her tenure at Interac has contributed to her professional growth and expertise in the field.
Previous Experience at IBM India Pvt Ltd
Betsy Duggan worked at IBM India Pvt Ltd for a total of five years in various roles. She served as a Service Delivery Manager from 2013 to 2018, where she oversaw service delivery operations. Prior to that, she held the position of Service Lead from 2010 to 2013, and worked as an Incident Coordinator from 2008 to 2010. Her roles involved managing incidents, problems, and changes within IT services.
Education and Expertise
Betsy Duggan studied at Stella Maris College, where she earned a Bachelor of Commerce (BCom) degree with a focus on Management. She possesses over 10 years of experience in IT Service Management, specializing in Service Delivery, Incident Management, Problem Management, and Change Management. Additionally, she holds an ITIL certification, which validates her knowledge of IT service management best practices.
Background in Fundraising
In 2018, Betsy Duggan briefly worked as a Fundraiser at Strategic Communications Inc. (STRATCOM) in the Toronto, Canada Area. This role involved engaging with stakeholders and managing fundraising initiatives, showcasing her versatility in professional settings outside of IT.
Collaboration Skills
Betsy Duggan is recognized for her ability to effectively collaborate with multicultural teams. Her experience in diverse work environments has enabled her to achieve project goals on time and with a focus on quality. This skill is particularly valuable in her current role at Interac, where teamwork is essential for operational success.