Chelsey Alward
About Chelsey Alward
Chelsey Alward is an Implementations Manager at Interac Corp., where she has worked since 2014. She has extensive experience in customer service and operations within the financial sector, having previously held positions at Scotiabank, Chase Paymentech, and Interac Corp.
Work at Interac
Chelsey Alward has been employed at Interac Corp. since 2014, currently holding the position of Implementations Manager within the Implementations department. In this role, she oversees the efforts of vendors and external clients, particularly within the financial institutions sector. Alward works closely with Release and Change managers to ensure successful enterprise-wide deployments. She also creates and delivers dashboard reports to management, providing updates on implementation milestones, status, and risks. Her responsibilities include training both internal and external stakeholders on newly implemented functionalities and processes.
Previous Experience in Customer Service
Before her tenure at Interac, Chelsey Alward worked in customer service roles at Scotiabank and Chase Paymentech. She served as a Customer Service Representative at Scotiabank from 2006 to 2009 for three years, followed by a similar role at Chase Paymentech from 2008 to 2010 for two years. These positions provided her with foundational experience in customer interactions and service delivery.
Education and Expertise
Chelsey Alward studied at Centennial College, where she earned a General Arts and Science Diploma from 2002 to 2004. Her educational background, combined with her extensive experience in the financial services sector, has equipped her with in-depth knowledge of bank products, services, procedures, and software, particularly in Point of Sale (POS) and Automated Banking Machine (ABM) transactions. Alward utilizes MS Project to maintain project plans, coordinate tasks, and manage timelines effectively.
Role as Operations Analyst
Prior to her current role, Chelsey Alward worked as an Operations Analyst at Interac Corp. from 2010 to 2014 for four years. In this capacity, she contributed to various operational initiatives and gained valuable insights into the company's processes and systems. Her experience as an Operations Analyst laid the groundwork for her subsequent advancement to Implementations Manager.