Michelle Henry
About Michelle Henry
Michelle Henry is a Senior Analyst in Change Management at Interac Corp., with extensive experience in ITIL Service Support. She has worked at Rogers Communications and Telus, and is pursuing a Bachelor of Business Administration at Yorkville University.
Current Role at Interac
Michelle Henry serves as a Senior Analyst in Change Management at Interac Corp. since 2019. In this role, she focuses on overseeing change management processes to ensure effective implementation and minimal disruption to services. Her position requires a deep understanding of ITIL principles, which she applies to enhance operational efficiency within the organization.
Previous Experience at Rogers Communications
Prior to her current role, Michelle worked at Rogers Communications as a Network Operations Centre Specialist from 2001 to 2003. During her two years in this position, she gained valuable experience in network operations, contributing to the management and support of telecommunications services in Toronto, Ontario.
Professional Background at Telus
In 2010, Michelle briefly worked as a Business Analyst at Telus for one month in Vancouver, British Columbia. This role allowed her to apply her analytical skills in a telecommunications environment, focusing on business processes and operational improvements.
Education and Certifications
Michelle is currently pursuing a Bachelor of Business Administration at Yorkville University, which she began in 2017. She has also been studying Business at McMaster University since 2009. Additionally, she holds an ITIL v3 certification, specializing in ITIL Service Capability: Release, Control and Validation, and possesses extensive experience in ITIL Service Support, particularly in areas such as Incident Management and Change Management.