Stephanie Knoke
About Stephanie Knoke
Stephanie Knoke is an Implementations Manager at Interac Corp. with a diverse background in client management and service delivery, having held various roles at companies such as BlackBerry, Bank of America Merchant Services, and Fiserv.
Current Role at Interac
Stephanie Knoke serves as the Implementations Manager at Interac Corp. She has held this position since 2021. In this role, she is responsible for overseeing implementation processes and ensuring that projects align with organizational goals. Her experience in managing client relationships and service delivery contributes to her effectiveness in this position.
Previous Experience at BlackBerry
Stephanie Knoke has extensive experience with BlackBerry, having worked there in various roles from 2005 to 2013. She began as a Knowledge Operations Specialist in IT Planning, then transitioned to Service Delivery Partner Operations/Relationship Manager, and later served as Carrier Service Manager in BlackBerry Operations. Her tenure at BlackBerry spanned a total of four years.
Experience at Bank of America Merchant Services
From 2015 to 2020, Stephanie Knoke worked as the Implementation and Service Manager at Bank of America Merchant Services. During her five-year tenure, she managed implementation projects and service operations, focusing on enhancing client satisfaction and operational efficiency in the Toronto, Canada Area.
Career Background and Education
Stephanie Knoke has a diverse career background that includes roles in customer service and operations management. She studied at a career academy from 2014 to 2015, which provided her with additional skills relevant to her professional roles. Her early career included positions at EDULINX Canada Corporation and Resolve Corporation, where she gained foundational experience in knowledge services and call center operations.
Leadership Roles in Client Management
In addition to her role at Interac, Stephanie Knoke held the position of Director Client Management at Fiserv for 11 months in 2020. This role involved overseeing client management strategies and ensuring high levels of service delivery. Her leadership experience is further highlighted by her role as Team Leader at Circles, where she managed call center operations.