Interactions
Interactions offers Intelligent Virtual Assistants and customer engagement solutions across various industries, utilizing Adaptive Understanding technology that combines AI and human understanding.
Services
Interactions offers a comprehensive suite of services designed to enhance customer engagement and streamline operations for businesses. Their Intelligent Virtual Assistants (IVA) enable efficient customer interaction across multiple channels, including voice, text, web chat, social, and mobile. They provide PCI Compliance solutions through Interactions Trustera and offer Social Customer Care solutions via Interactions Digital Roots. Additionally, Interactions supports seamless integration with existing business systems such as CRMs, POS, and loyalty programs, ensuring a consistent and personalized customer experience.
Industry Solutions
Interactions serves a diverse array of industries, providing tailored customer engagement solutions for communications, finance & banking, healthcare, insurance, restaurants, retail & technology, travel & hospitality, and utilities. Their platform is adaptable to specific domains, environments, and languages, allowing businesses across these sectors to optimize labor in contact centers and handle seasonal spikes in customer service demand without increasing costs. The company's solutions include handling various customer care needs, such as billing and payments, technical support, and loyalty programs.
Technology
Interactions utilizes advanced technology to power their solutions, including Adaptive Understanding, which combines artificial intelligence and human understanding. Their platform features Automatic Speech Recognition (ASR), Natural Language Processing (NLP), Dialog Management, and Voice Biometrics. By leveraging machine learning and deep neural networks, Interactions continuously improves their offerings. The platform is flexible, modular, and scalable, enabling the creation of intelligent and personalized applications that meet the diverse needs of their clients.
Security and Compliance
Security and privacy are paramount at Interactions, and their solutions meet or exceed standards for SOC 2, Type 2 Audit, PCI-DSS, and HIPAA. They offer PCI Compliance solutions through Interactions Trustera, ensuring that customer data is protected. Their fully managed solution is hosted on a cloud-based platform across multiple data centers, providing robust security measures to safeguard customer information.
Pricing Model
Interactions employs a success-based pricing model, which means clients only pay for successfully completed transactions. This approach aligns their goals with those of their clients, ensuring a focus on delivering effective and efficient customer engagement solutions. By adopting this pricing structure, Interactions provides a cost-effective way for businesses to enhance their customer service operations without unnecessary financial risk.