Alexander Wagner
About Alexander Wagner
Alexander Wagner is an Information Technology Specialist with extensive experience in IT support and management. He has worked for several companies, including InterDev and HTML Global, and holds an Associate's degree in Electronics Engineering from the College of Lake County.
Work at InterDev
Currently, Alexander Wagner serves as an Information Technology Specialist at InterDev, a position he has held since 2020. In this role, he oversees the IT needs of managed service provider's government clients, ensuring that their requirements are met efficiently. Alexander is responsible for managing special IT projects, with a focus on troubleshooting and maintaining network infrastructure. His work contributes to the overall effectiveness of IT operations within the organization.
Previous Experience in IT Support
Before joining InterDev, Alexander Wagner gained valuable experience in various IT support roles. He worked at HTML Global as an Information Technology Help Desk from 2019 to 2020 for five months. Additionally, he was employed at Compass Health Center as a Helpdesk and Cable Technician for eight months in 2019. These positions allowed him to develop skills in maintaining and updating documentation for IT processes, as well as providing technical support to users.
Career in Configuration and Fulfillment
Alexander Wagner held the position of Configuration & Fulfillment Lead at Arlington Computer Products from 2017 to 2019. In this role, he was responsible for overseeing the configuration of IT products and ensuring fulfillment processes were executed effectively. His experience in this position contributed to his understanding of IT systems and enhanced his ability to manage technical projects.
Educational Background in Electronics Engineering
Alexander Wagner studied Electronics Engineering at the College of Lake County, where he earned an Associate's degree from 2013 to 2015. This educational background provided him with foundational knowledge in electronics and technology, which he has applied throughout his career in various IT roles.
Early Career in Customer Service
Earlier in his career, Alexander Wagner worked in customer service roles. He served as a Cashier at Arby's Restaurant Group, Inc. from 2012 to 2014 and as a Sales Associate at ACE Hardware from 2015 to 2016. These positions helped him develop strong interpersonal skills and a customer-focused approach, which have been beneficial in his subsequent IT roles.