Britten W.
About Britten W.
Britten W. is a Service Delivery Manager specializing in government services at InterDev, where he has worked since 2018. He has a diverse background in customer service and implementation roles, with previous experience at Delta Airlines, ADP, and WageWorks, and holds an MBA from Mercer University.
Current Role at InterDev
Currently, Britten W. serves as the Service Delivery Manager for Government at InterDev, a position held since 2018. In this role, he is responsible for overseeing service delivery operations, ensuring that government clients receive high-quality support and solutions. His work is based in the Greater Atlanta Area, where he leverages his extensive background in customer service and implementation to enhance client satisfaction and operational efficiency.
Previous Experience at Delta Airlines
Britten W. worked at Delta Airlines as a Customer Service Agent from 2006 to 2011, accumulating five years of experience in the airline industry. His role involved direct interaction with customers, addressing inquiries, and resolving issues to ensure a positive travel experience. This position helped him develop strong customer service skills and a deep understanding of client needs.
Experience at ADP and WageWorks
From 2011 to 2016, Britten W. was employed at ADP as an Implementation Consultant, where he contributed to client onboarding and system implementation processes. Following this, he worked at WageWorks as an Implementation Manager from 2016 to 2018. In both roles, he focused on enhancing operational processes and client engagement, further solidifying his expertise in service delivery.
Education and Expertise
Britten W. holds a Master of Business Administration (MBA) from Mercer University's Stetson-Hatcher School of Business. He also earned a Bachelor of Business Administration (BBA) in Marketing and Managerial Sciences with a Human Resources Concentration from Georgia State University's J. Mack Robinson College of Business. Additionally, he is a certified Lean Six Sigma Green Belt, specializing in process improvement and productivity enhancement.
Training and Development Skills
Britten W. has developed and implemented training materials for both traditional and blended learning environments. His focus on training aims to enhance business practices and improve employee performance. This experience reflects his commitment to fostering a culture of continuous improvement and professional development within organizations.