Chelsea Lyon, Mha, Cpxp
About Chelsea Lyon, Mha, Cpxp
Chelsea Lyon is the Director of Service Excellence at Platte Valley Medical Center, where she has worked since 2021. She holds a Master's degree in Health Care Administration from The University of Oklahoma Health Sciences Center and has implemented various patient experience initiatives throughout her career.
Work at Intermountain Healthcare
Chelsea Lyon serves as the Director of Service Excellence at Platte Valley Medical Center, a position she has held since 2021. In this role, she focuses on enhancing patient experience and service quality within the healthcare facility located in Brighton, Colorado. Her leadership involves implementing strategies that improve patient interactions and overall satisfaction.
Education and Expertise
Chelsea Lyon earned her Bachelor of Arts in Health and Human Physiology from The University of Iowa, studying from 2009 to 2013. She furthered her education by obtaining a Master's degree in Health Care Administration and Management from The University of Oklahoma Health Sciences Center, completing her studies from 2013 to 2015. This educational background provides her with a strong foundation in healthcare management and patient services.
Background
Before her current role, Chelsea Lyon worked at SCL Health as the Director of Service Excellence at Good Samaritan Medical Center from 2018 to 2021. She also held various positions at Mercy, including Manager of Service Excellence and Administrative Resident, from 2014 to 2018. Her diverse experience in healthcare settings has contributed to her expertise in service excellence and patient care.
Achievements
Chelsea Lyon has implemented significant initiatives in her career, including the rollout of the HEART Service Recovery Program across her hospital. She utilized the 4DX framework to enhance patient experience across departments. Additionally, she pioneered an Aromatherapy Program for patient use and created the Bedside Bootcamp for inpatient caregivers. Her contributions have been recognized at the Press Ganey National Client Conference in 2020.