De'retta Nairn
About De'retta Nairn
De'retta Nairn is a Medical Assistant III at Intermountain Healthcare with over 13 years of experience in customer service and a strong educational background in healthcare. She holds multiple certifications, including Nationally Certified Medical Assistant and Certified EKG Technician.
Work at Intermountain Healthcare
De'retta Nairn has been employed at Intermountain Healthcare as a Medical Assistant III since 2017. In this role, she applies her skills in patient care and medical assistance to support healthcare operations in Henderson, Nevada. Her responsibilities include assisting healthcare providers, managing patient interactions, and ensuring quality care delivery. Nairn's extensive background in customer service enhances her ability to interact effectively with patients, contributing to a positive healthcare experience.
Education and Expertise
De'retta Nairn has a diverse educational background. She studied Medical/Clinical Assistant at Everest College-Henderson, earning a Certificate/Diploma from 2016 to 2017. Additionally, she obtained an Associate's degree in Social Sciences from Antelope Valley College between 2004 and 2006. Nairn furthered her education at Arizona College of Nursing, where she earned a Bachelor of Science in Registered Nursing from 2020 to 2023. She holds multiple certifications, including Nationally Certified Medical Assistant (NCMA), Nationally Certified Phlebotomy Technician (NCPT), and Certified EKG Technician (CET).
Background in Customer Service
De'retta Nairn has over 13 years of experience in customer service, which has been instrumental in her medical assistant role. Her career includes positions at Zappos Family of Companies as a Customer Service Representative and at Expert Global Solutions (now Alorica) as a Member Service Supervisor. Nairn also worked at TELUS International in various roles, including Senior Team Leader and Customer Experience Coach. This extensive experience in customer-facing roles has equipped her with skills in communication and patient interaction.
Previous Work Experience
Before her current position at Intermountain Healthcare, De'retta Nairn held several roles in the customer service sector. She worked at TELUS International as a Client Care Representative and later as a Customer Experience Coach/Trainer. Her tenure at Expert Global Solutions as a Member Service Supervisor further solidified her leadership and supervisory skills. These roles contributed to her comprehensive understanding of customer service dynamics, which she now applies in her medical assistant position.