Rick Davis
About Rick Davis
Rick Davis serves as the Service Desk Manager at Intermountain Healthcare, where he has worked since 2013. He holds a Bachelor of Science degree in Political Science and Government from the University of Utah and has played a key role in training program development and process optimization within his organization.
Work at Intermountain Healthcare
Rick Davis has served as the Service Desk Manager at Intermountain Healthcare since 2013. In this role, he oversees the operations of the service desk, ensuring that support is provided efficiently to caregivers and staff. His tenure of 11 years has seen him actively participate in various initiatives aimed at improving service delivery and operational effectiveness within the organization.
Education and Expertise
Rick Davis earned a Bachelor of Science degree in Political Science and Government from the University of Utah, where he studied from 1978 to 1985. His educational background provides him with a strong foundation in analytical thinking and problem-solving, skills that are essential in his role as Service Desk Manager.
Background
Rick Davis has extensive experience in managing service desk operations. His background includes participation in the development of a comprehensive training program for new service desk employees at Intermountain Healthcare. This initiative reflects his commitment to enhancing the skills and knowledge of staff within the organization.
Achievements
Rick Davis has contributed to a significant reduction in service desk response times through various process optimization initiatives. He has also played a key role in implementing new support technologies at Intermountain Healthcare, which have enhanced caregiver efficiency. These contributions demonstrate his focus on improving service quality and operational performance.